Privacy Policy
Last updated 3 October 2026.
Electrician North Lakes ("we", "us", "our") is the enquiry website brand at electriciannorthlakes.au, not the electrical contractor you may later engage. This privacy policy explains the information collected through this website, why it is used and how to make a privacy request. Australian privacy law, including the Privacy Act 1988 (Cth) and Australian Privacy Principles, may apply according to the circumstances. This policy does not claim a particular legal status or exemption for the website operator.
Who we are and what this site does
Electrician North Lakes accepts non-emergency electrical enquiries for North Lakes, QLD. We are not the service provider ourselves. When you submit an enquiry, its information is reviewed and may be shared with one or more independent providers if an appropriate provider is available. Submitting an enquiry does not guarantee that a provider will be available or will contact you. The website does not perform electrical work and is separate from the contractor you may engage.
Information we collect
We collect the personal information you choose to give us through our enquiry forms. This typically includes your name, email address, phone number, the suburb or area your project is in, and any details you provide about what you need. You are not required to submit an enquiry, but the required form fields are needed for us to assess and process one.
Technical information may also be collected when you visit or submit a form, including IP address, browser and device information, page and referring URL, and the time of the request. Hosting and form-processing services use this information for delivery, security and diagnosing failed submissions. The site also loads Google Analytics to measure visits and page use. Analytics is separate from the enquiry fields and is not a claim that browsing is anonymous or that no cookies are used.
How we use your information
We use your personal information to:
- assess your enquiry and, where appropriate, pass your details to one or more potentially suitable independent providers so they can decide whether to contact you about your project;
- respond to questions you send us directly;
- maintain, secure and improve the website; and
- meet our legal and record-keeping obligations.
An enquiry may be part of a commercial referral arrangement. Your details are supplied for follow-up about the electrical work you requested, not unrestricted unrelated marketing. If a provider responds, ask them how they will use and retain those details before supplying additional information.
Disclosure of your information
When you submit an enquiry you consent to your contact details and project information being shared with one or more potentially suitable independent providers where available. A provider that receives your details is responsible for its own handling of your information under its privacy obligations. Submission does not mean that a provider has accepted the work.
We may also disclose information to service providers who help us operate the website (such as hosting, form-processing and analytics providers), and where we are required to do so by law. Some of these service providers may store data outside Australia; where that occurs we take reasonable steps to ensure your information remains protected.
Cookies and analytics
Google Analytics may use cookies and similar browser technologies to measure traffic and visits. You can control cookies in your browser, use browser tracking protections or use Google's available analytics controls. The enquiry form is a separate submission route: disabling analytics cookies does not remove the information you deliberately send through that form. The quote comparison tool selects questions in your browser. Its choices and output are not sent as an enquiry; submitting the contact form is a separate action.
Security and retention
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain enquiry information only for as long as needed to assess and process the enquiry and to meet our legal obligations, after which it is deleted or de-identified.
Your rights
You may request access to your enquiry information, correction of an error or deletion where appropriate. Email info@electriciannorthlakes.au and clearly identify the request as a privacy matter, with enough information to locate the enquiry. Do not send identity documents or payment details with an initial request. Verification may be needed before personal information is released. Where information has already been shared with an independent provider, that provider may need a separate request. If a privacy issue is not resolved, the Office of the Australian Information Commissioner provides information about complaint options at oaic.gov.au.
Changes to this policy
We may update this privacy policy from time to time. The "last updated" date at the top of this page shows when it was last revised. Material changes will be reflected on this page; please check back periodically.
Contact
Questions about privacy, your enquiry or this policy can be emailed to info@electriciannorthlakes.au. The locality shown on the site describes the enquiry focus, not a postal address or place to deliver documents. Do not use an electrical enquiry form for immediate danger; call 000 for fire, injury or an emergency.